ORLANDO AUTO DOCTOR > ABOUT US > CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

Read the owner's manual to learn about the vehicle's systems and components.
Follow the recommended service schedules.
Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
Changes in acceleration, engine performance, gas mileage, fluid levels.
Worn tires, belts, hoses.
Problems in handling, braking, steering, vibrations.
Note when the problem occurs.
Is it constant or periodic?
When the vehicle is cold or after the engine has warmed up?
At all speeds? Only under acceleration? During braking? When shifting?
When did the problem first start?

Once you are at our location, communicate your findings.

Be prepared to describe the symptoms.
Carry a written list of the symptoms that you can give us.
Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
Leave a telephone number where you can be called.

What People Say About Us

Jason and Christina are honest and professional. They, and their team, are always a joy to work with in regards to regular maintenance on my vehicles and/or emergency situations. I highly recommend Orlando Auto Doctor!!

-Kathy P.

The Air Lift kit and new shocks work great. Thank you!

-Steve H.

I have recently started going to Orlando's Auto Doctor, Jason is the new owner. I like the way he does business. He is a straight forward and honest man who believes doing the right thing is the most important.

-Curtis L.

Just took my SUV for Service, definitely good quality work, fair prices, and speedy check in. Came after hours and the owner still took the time to look at the repairs needed. Scheduled me for first thing in the morning! Talk about meeting a customers need. They exceeded my expectations and all areas of Service! Recommending to all my local friends and family!

-Betsy D.

So lucky to have Orlando Auto Doctor right next door! They do a wonderful job at reasonable prices! It's great to have someone I can trust to work on my truck! Can't say enough nice things about them!

-Ramona G.

The only mechanic in town that I trust. I've taken all my vehicles there over the years and continue to receive the highest service and quality. Simply put, Jason has integrity and will treat you right.

-Jordan T.

Absolutely love this place. They treated me fair and they were all very kind. Glad to have them in the neighborhood.

-Yvette R.

I had a great experience with these guys. The wife was so helpful and friendly. I was in from out of town on a Friday so I really needed my van back that night. They stayed to work on it after hours and I picked it up at 9pm. They worked with me on the price as well and found a good deal on a new heater core and saved me a good chunk of money. 10/10 would recommend this garage. These are guys you can trust!

-Kyle F.

We love Orlando Auto Doctor! We have 15 trucks in our fleet and no matter what OAD always gets the job done! Thank you for all your hard work! 5 Stars isn't enough!

-Emerald Plumbing

Wonderful owners!! Great people. I was in Orlando from out of town and they went out of there way to help with my car issues and did everything he could to keep the cost as low as possible.

-Cindy H.

Friendly and honest with great rates. My husband fixes cars, but is happy to pay Jason as he knows it will get done right without padding the time. Appointments are highly recommended, but not required. Thank you for serving our community so well.

-Kim R.

I really hate having car problems, truly ruins your day. But at least we have great people to take it to. With a 4 car household, we often have issues and when I take it to Orlando Auto Doctor, the diagnosis is often one way cheaper than I expected. They are honest and friendly and have even taken care of an issue for free when it was something really simple.

-Dave C.

Excellent customer service. Would definitely recommend!

-Jerrod B.

Took good care of my car after my accident, looks brand new!

-Kyle C.

Josh the owner is a great guy! Knows cars, very honest and reliable.

-Beth G.

Fast and reliable service, I definitely recommend them! Great job!

-Sonay C.

They have awesome customer service and made me feel comfortable taking my car to them. 2 thumbs up!

-Will J.

Friendly and courteous staff and quality work at affordable prices! Highly recommended!!

-Brian J.

The work done here is great, the customer service is awesome and most important of all things are explained well from the beginning. I would definitely recommend service being done on your car at this shop. Several classics are worked on here and if they trust their vehicles here, so do I. Great job on the alignment.

-Harry L.

My car broke down right outside their location yesterday and I was able to limp over to this shop. They were extremely helpful and quick to diagnose the problem. They were able to get the parts in quickly and have me fixed and out the door in a few hours for a very reasonable price. I would highly recommend this company for your auto needs. Very friendly and knowledgeable. Great work making my stressful day a little less stressful.

-Matthew O.

Mon 8:00AM - 5:30PM	Wed 8:00AM - 5:30PM	Fri 8:00AM - 5:30PM	Sun Closed
Tue 8:00AM - 5:30PM	Thu 8:00AM - 5:30PM	Sat Closed